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Anthony Murray's Review

Store owner click here       
90 Frobisher Street OSBORNE PARK WA 6017
(08) 9444 9533

1 store location :
PARK

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Anthony Murray's Reviewed by Anonymous on Sep 2014.
Rating: 0 out of 5

Hi we ordered a 3 and 2 seater leather lounge over 6 months ago as yet we are yet to receive it.
We where told 3 months for this but as fate dealt us we had to wait 6.5 months NOT HAPPY ANTHONY MURRAY'S
WE WILL NEVER BUY FROM YOU AGAIN EXCUSE AFTER EXCUSE AND YOU TOOK OUR MONEY BEFORE DELIVERY ROBBERS!!!!!!!!!!
58.7.106.199

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Anthony Murray's Reviewed by Vivienne on Jun 2012.
Rating: 0 out of 5

We bought marri chairs at Anthony Murray in Osborne Park. And we picked them up we noticed the label under the chair, saying that the chairs were made from China. When we went back with the chairs, we were told that it was our responsibility to ask them where the chairs were made from, and that 99% of chairs are made from China. At $440 per chair, how is it not possible for this product to come from WA, especially when the wood is WA marri? They told us that the company they bought this from, ship marri to China as it wasnt profitabile to manufacture chairs in Australia anymore. The best they could do was give us a credit note for the store. They refuse to give us our money. Is there some law where they need to tell us where the product is from, if not from WA?????
Vivienne June 2012

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Anthony Murray's Reviewed by Anne on May 2012.
Rating: 0 out of 5

Purchased dining room table chairs and coffee table in Dec 2011. Phoned after purchase to say there would be a delay in supply of all items. In March told dining room table would soon be available but coffee table still weeks away.Table chairs not delivered until week prior to Easter dining room table was faulty and was advised by delivery people that they would notify warehouse and someone would contact us. Coffee table still not available. No contact by Anthony Murray's and despite numerous ph calls trying to sort out issue each time being told someone would call back but no one ever bothered. Attended store ,person we had previously spoken to on the ph had no memory of issue (!!) but had to search for paperwork. Eventually found paperwork in completed section stating delivery of all items had occurred. No mention of issue with dining room table though did admit to finding note in diary about having to call re faulty table.Couldn't understand why he hadn't followed through. Rang warehouse-coffee tables were again out of stock and admitted may be another wait to get stock in.Unable to contact manufacturer re table. Promised would call again on Monday after weekend when he could talk to manufacturer. He again failed to call. It is now almost 5 months since the initial order and we do not have the items we have paid for. Service is appalling. Would never purchase from these people.


Followup Comment By Katie Meldrum on Jun 2012.
Hi Anne,

My name is Katie and I'm the manager at Anthony Murrays in O'Connor.

Firstly let me apologise for the inconvenience that you have experienced. We want all our customers to have an enjoyable shopping experience in all our stores, so your report of a bad experience with one of our sales staff is of serious concern to us.

I have passed on the information regarding your concerns to the Managing Director and he is distressed at what has happened and would like to get to the bottom of this immediately. He would like to apologise and resolve this situation for you as quickly as possible. Why and how something like this has occurred is beyond both of us, however as stated we are most concerned for your experience.

Please call me on 93373699 or email me at anthonymurrays.oconnor@gmail.com so that we can have this resolved for you quickly.

Regards
Katie

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Anthony Murray's Reviewed by Ronald on Jul 2011.
Rating: 3 out of 5

Good range of quality furniture. I am happy with my purchase.


Followup Comment By Ron on Jul 2011.
forgot to mention I was referring to the Ossy Park Store

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Note: Reviews are unverified. Use at your discretion and contact store if you have any concerns.

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